We all know high performing individuals and teams mean greater motivation, increased productivity, and higher revenue. It also leads to reduced failure or accident rates, less sick days, and reduced staff turnover.
When it comes to people
management leadership, the Process Communication Model allows leaders to take advantage of the differences between personalities, to understand different ways of engaging team members, to deal with crucial conversational situations and use the right techniques to connect and motivate others. It enables managers and staff to decode behavior, to understand underlying psychological structures, to identify the onset of dysfunctional behavior and allows for constructive, supportive interventions.
So what’s the “secret sauce” to achieving high PERFORMANCE?
Sandy Pentland, director at Boston MIT’s Human Dynamics Laboratory and his team looked into reasons for varying team performance. He says;
“If you just look at patterns of communications – together with the body language – you can account for 50% of the variation between poorly performing teams and highly performing groups. 50% might not sound like much but what that means is that it accounts for more than everything else put together – and companies don’t measure it today!”
In our private life, we readily acknowledge that we are all different, with our own set of characteristics and needs. However in our professional lives, we expect everyone to react in the same way and typically management training reinforces this with one set of rules and procedures applying to all.
Of course the reality is people have very different ways of perceiving their environment. Each person has an individual way of communicating and being motivated.
It is assumed that focusing on ‘what’ content needs to be communicated ensures effective transfer of information. That’s not always the case. The ‘how’ we communicate is actually more important to the ‘what’ we communicate!
To be a successful leader, people not only have to hear us, they have to listen to and understand us.
For this they need to be motivated to listen. When the motivation to listen disappears the outcome is most often misunderstanding, conflict, and drama.
We are all to familiar with reading a name of a fellow team member listed on an agenda for an upcoming meeting and inwardly groaning, “Oh not, not them!”… equally in another context we may find another team member listed on the agenda for an upcoming meeting and inwardly thinking, “Great, they’ll be there, I’m looking forward to a very productive meeting!” Both our actions have an impact on our motivation to cooperate with that person, and as a consequence team work is also influenced.
So how can we be sure we’re not MISUNDERSTANDING others or being misunderstood ourselves?
The Process Communication Model is an evidence based, reliable method that will teach you how to observe and analyze the verbal and non verbal behaviors in others. It will also provide you with evidence based reliable methods to adjust your own verbal and non verbal behaviors to ensure you communicate effectively even in the most highly pressured of situations.
IT IS LIFE CHANGING!
Process Communication Model will help you recognize how to communicate with each individual to help you win their motivation. When we have a motivated staff, we achieve active and cooperative contributions on a daily basis.
Without understanding HOW to communicate to individuals, and simply using the same approach for everyone, you will inevitably end up feeding the wrong needs of some people. This miscommunication generally results in disruptive behaviors and lack of performance.
The Process Communication Model will help to keep yourself and others in an optimal place of peak performance. It will help make you aware of what motivates yourself and others and gives you the necessary awareness of when and how to “recharge our batteries”.
So what if I am already trained in INTERPERSONAL SKILLS or Behavioral Marker Systems?
On an advanced level Process Communication Model is a skill based enabler that takes you beyond just the theoretical rule and knowledge based training so that you can convert that knowledge into actionable and operational effective results. It will enable you to individualize communication and motivation based on the skills you will develop. It will provide for you the skills to support the move away from disruptive miscommunication back to unconditional mutual support
We all know that oil is crucial for the efficient, smooth and reliable operation of an engine. So think of your existing skill sets as the pistons and other parts of an engine. Now think of Process Communication Model as the oil that flows through those parts allowing peak performance!